Refund and Return Policy

Last updated: September 24, 2026

Important Notice

  • Ezysop is a brand of Sopynes OPC Private Limited (Registered in India)
  • Refund requests must be made within 2 hours of delivery via Ezysop App only
  • Only defective items are eligible for replacement
  • Refunds are processed to Ezysop Wallet within 24 hours

1. Refund Request Process

To request a refund for defective items, follow these steps:

  1. Use Ezysop App: Open your Ezysop mobile application
  2. Navigate to Orders: Go to "My Orders" section
  3. Select Order: Choose the order containing the defective item
  4. Request Refund: Click "Request Refund" button
  5. Provide Details: Select the defective item and specify the issue
  6. Time Limit: Must be done within 2 hours of delivery

Note: Refund requests are NOT accepted via phone, email, or website. Only through the Ezysop App.

2. Eligibility Criteria

Defective items only: We replace or refund only for defective products including:

  • Damaged packaging affecting product quality
  • Expired products
  • Wrong items delivered
  • Visible quality issues at delivery

Not eligible for refund/replacement:

  • Change of mind or wrong order placement
  • Items damaged after delivery
  • Fresh produce with natural variations
  • Partial consumption of products
  • Requests made after 2 hours of delivery

3. Replacement vs Refund

Our Process:

  • Step 1: We attempt to replace the defective item
  • Step 2: If replacement is not possible, we issue refund
  • Step 3: Refund is processed to your Ezysop Wallet only

4. Refund Processing

Timeline: All approved refunds are processed within 24 hours of verification

Method: Refunds are credited to your Ezysop Wallet only (not to original payment method)

Wallet Usage: Ezysop Wallet balance can be used for future purchases on the Ezysop App

5. Verification Process

All refund requests are subject to verification:

  • Our team may contact you for clarification
  • We may request photos/videos of the defective item
  • Delivery personnel may verify the issue
  • We reserve the right to reject unverifiable claims

Legal Notice:

Ezysop reserves the right to modify this refund policy at any time. Continued use of our services constitutes acceptance of any changes. All disputes are subject to the jurisdiction of courts in Uttar Dinajpur, West Bengal, India.